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Payments & Orders
History of purchases, card activity, managing payment methods, and more
How can I pay with Klix?
It's easy! If you have never used Klix before: Once you have selected the items you want to buy, look for the Klix logo amongst the checkout options*, and choose Klix as a the checkout/payment option. Enter your phone number and the basic information about yourself needed to place the order. Add you bank card details. Agree to the terms & conditions of Klix as well as the online store you are buying from. To finish the purchase, confirm the payment via the 3D Secure window in
How can I see what items I have purchased?
To look up items/products you have purchased as part of a transaction, simply Login into Klix app on your mobile device, go to the History section and click on the purchase that interests you. Transaction details
What bank cards can I use with Klix?
You can add up to 5 Visa and/or MasterCard cards with 3D Secure support. What is 3D secure? For your protection against credit card fraud, the Strong Customer Authentication regulation in Europe (in force since 14 September, 2019) requires the use of 3D Secure for card payments online. During payment process, the 3D Secure requires the customer to complete an additional step of verification with the card issuer company before allowing the transaction. This would typically redirec
How to make the purchase without the Klix app or mobile device?
In case when you don't yet have a Klix app, you don't want to download the Klix app, or if you simply don't have your mobile device by hand, you will also be able to buy through Klix as a guest (unregistered user). To do that, when shopping on a partner store, follow these steps: Select 'Fast checkout with Klix'. Type in the phone number (note that at this point it would (1)ask you to download the app or (2)trigger the push notification to your phone). Simply look for the "Or fill the
Where can I see my purchase history?
To look up your purchase history with items/products you have bought with Klix from any retailer, simply Login into you Klix app on your mobile device, and go to the History section. This will contain a list of all the purchases you have made with Klix. Please note that if you chose to use Klix as a guest (unregistered user), the respective purchase won't be listed in the purchase history list.
Will Klix transactions be shown in my bank statement?
Yes! Klix transactions will be shown in your bank statement in the same way as for any other transactions/purchases you have mage with the card.
What are the possible payment methods?
At the moment Klix supports only card payments. You can pay with a debit or credit card of yours or your business. But stay tuned! We plan to launch additional payment methods to make the shopping process even more convenient. In the meanwhile though... To add a new card to your Klix account: Log in to your Klix mobile app Go to "Cards" Click on "Add New" at the top right corner Fill in all the required details and hit "Continue" NB! If you want to add a bank card that is
Will I be charged any interest or fees?
No. We don't charge any interest, fees or any other repayment costs on top of the price you have to pay for the products/services you are buying from the merchant. Using Klix is completely free and doesn't cost you anything.
Where is my order?
If you haven't received the delivery of the items you ordered in the promised time, please get in touch with the store where you placed the order. The retailer is responsible and will provide you with information and updates on your order status, shipments, cancellation, returns and refunds.
Can I return the item I bought and get a refund?
Something's wrong with the item you bought? Your item hasn't arrived in the promised time? Simply changed your mind? Please get in touch with the store where you bought your item to request a refund. According to the official return and refund policies of the store, they will get in touch with you about if the return is possible and what the refund amount would be.
How do I report an unauthorised activity or fraudulent payment?
In case you notice a suspicious or fraudulent activity on your account, please get in touch with us by sending an email to firstname.lastname@example.org as soon as possible! You’re not responsible for any payments that were not authorised by you. We will do everything that's in our power to help you solve the situation and protect you from any harm done.