Q: How can I pay with Klix?

It's easy! If you have never used Klix before: <ul> <li>Once you have selected the items you want to buy, look for the Klix logo amongst the checkout options*, and choose Klix as a the checkout/payment option.</li> <li>Enter your phone number and the basic information about yourself needed to place the order.</li> <li>Add you bank card details.</li> <li>Agree to the terms &amp; conditions of Klix as well as the online store you are buying from.</li> <li>To finish the purchase, confirm the payment via the 3D Secure window in your browser. </li> <li>For better experience confirm that you agree to save your data in Klix and download the Klix app.</li> <li>Now you are able to shop online faster, easier and safer.</li> </ul> If you have used Klix before: <ul> <li>Once you are ready to finish your purchase, look for the Klix logo amongst the checkout options*, and choose Klix as a the checkout/payment option.</li> <li>Enter your phone number.</li> <li>Klix will send a push notification to your mobile phone and ask you to confirm that it's you.</li> <li>To finish the purchase, confirm the autofill and payment in the Klix app on your mobile device or via the 3D Secure window in your browser.</li> <li>That's it!</li> </ul> *NOTE: Checkout with Klix will only be possible on online stores, where Klix is offered as the checkout option. A Klix logo will indicate that you can trigger the checkout with Klix. If you cannot find this checkout option, don't worry! We are growing fast and constantly expanding the list of retailers offering this option.

Q: What bank cards can I use with Klix?

You can add up to 5 Visa and/or MasterCard cards with 3D Secure support. What is 3D secure? For your protection against credit card fraud, the Strong Customer Authentication regulation in Europe (in force since 14 September, 2019) requires the use of 3D Secure for card payments online. During payment process, the 3D Secure requires the customer to complete an additional step of verification with the card issuer company before allowing the transaction. This would typically redirect the customer to the bank's website, where one will be required to authenticate using the bank's/card issuer company's standard methods.

Question 1

How can I pay with Klix?

Accepted Answer

It's easy!

If you have never used Klix before:

Once you have selected the items you want to buy, look for the Klix logo amongst the checkout options*, and choose Klix as a the checkout/payment option.
Enter your phone number and the basic information about yourself needed to place the order.
Add you bank card details.
Agree to the terms & conditions of Klix as well as the online store you are buying from.
To finish the purchase, confirm the payment via the 3D Secure window in your browser.
For better experience confirm that you agree to save your data in Klix and download the Klix app.
Now you are able to shop online faster, easier and safer.

If you have used Klix before:

Once you are ready to finish your purchase, look for the Klix logo amongst the checkout options*, and choose Klix as a the checkout/payment option.
Enter your phone number.
Klix will send a push notification to your mobile phone and ask you to confirm that it's you.
To finish the purchase, confirm the autofill and payment in the Klix app on your mobile device or via the 3D Secure window in your browser.
That's it!

*NOTE: Checkout with Klix will only be possible on online stores, where Klix is offered as the checkout option. A Klix logo will indicate that you can trigger the checkout with Klix. If you cannot find this checkout option, don't worry! We are growing fast and constantly expanding the list of retailers offering this option.

Question 2

How can I see what items I have purchased?

Accepted Answer

To look up items/products you have purchased as part of a transaction, simply Login into Klix app on your mobile device, go to the History section and click on the purchase that interests you.

Transaction details

Question 3

How do I sign up for Klix? How do I create a Klix account?

Accepted Answer

You can sign up for a Klix account on any of our partner stores or in Klix mobile app (available both fo iOS and Android). When signing up you must have a phone with an active SIM card and access to Network via Wi-Fi or LTE.

To sign up during a purchase at any of the partner stores:

At checkout, select Klix as the checkout method
Enter your mobile number.
Enter your full legal name, your email address, delivery address
Agree to the terms of use of Klix and check the option to Save your data and Create account
That's it! From now on - enjoy shopping online in an easy, convenient and safe way!

To sign up in the app:

Download the free Klix app from the App Store (iOS) or the Google Play (Android).
Enter your mobile number.
Enter your full legal name and your email address.
Add a bank card. Note: we will verify your card by charging it for 0.10 EUR. Don't worry, once the transaction goes through, we will immediately return you the money. This is to make sure the card is really owned by you.
That's it! From now on - enjoy shopping online in an easy, convenient and safe way!

Question 4

What bank cards can I use with Klix?

Accepted Answer

You can add up to 5 Visa and/or MasterCard cards with 3D Secure support.

What is 3D secure? For your protection against credit card fraud, the Strong Customer Authentication regulation in Europe (in force since 14 September, 2019) requires the use of 3D Secure for card payments online.

During payment process, the 3D Secure requires the customer to complete an additional step of verification with the card issuer company before allowing the transaction. This would typically redirect the customer to the bank's website, where one will be required to authenticate using the bank's/card issuer company's standard methods.

Question 5

Can I use Klix without registration? Do I need to register?

Accepted Answer

Yes, you can. You can make a purchase with Klix also without creating a Klix account before. Only after making a purchase you will be asked if you want to save your data for next time and create a Klix account.

If you chose to do save your data you will be able to use the 'fast checkout with Klix' to autofill any of the fields (name, surname, contact info, delivery address, card data) on any of the Klix partner stores online with the data you used for your previous purchase with Klix. We do therefore recommend to register and save your data to get the most out of your Klix checkout experience.

Without registering a Klix account you won't be able to:

confirm your purchases with just a few "klix" (read: clicks. See what we did there?)
manage your cards
see your purchase history
and much more…

Question 6

Where can I see my purchase history?

Accepted Answer

To look up your purchase history with items/products you have bought with Klix from any retailer, simply Login into you Klix app on your mobile device, and go to the History section. This will contain a list of all the purchases you have made with Klix.

Please note that if you chose to use Klix as a guest (unregistered user), the respective purchase won't be listed in the purchase history list.

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